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Frequently Asked Questions (FAQ)

We know you have questions! We welcome everyone, new and experienced!. If you don’t see your answer here, contact us at hello @piggybackr.com



HOW DOES THIS WORK

I’m new to crowdfunding, where do I start?

Crowdfunding on Piggybackr is as easy as 4 steps:

Why would people donate to me?

Crowdfunding is designed for you to reach out to your community, friends, and family and is most beneficial with a team since everyone works together towards a collective goal. Piggybackr enables you to easily solicit donors, manage thank-you gifts, and also allow donors to upload sponsorship images to your fundraising page. Donors are motivated by a personal connection to you and your story (as told by you on your page and your optional video), and may appreciate thank-you gifts or the ability to show their sponsorship on your fundraiser page

Every fundraiser on Piggybackr can create custom donation levels (e.g. angel, benefactor, patron) and indicate whether there are thank-you rewards or a sponsor image. These can then be checked off for fulfillment at the end of the donation


SAFE FOR KIDS

Is Piggybackr safe for children and students?

Piggybackr is COPPA-compliant so safe for schools and after-school programs, including those under 13 (who require parental permission). We request parental permission for any users under 13 and all fundraisers require a bank account before being publicly visible.


PRICING

How much does Piggybackr cost?

Piggybackr is free to register for all users: individuals, teams, and organizations. Fees only apply to donations you receive. Piggybackr’s fee is 4% with standard credit card processing fees of 2.9% + $0.30 per donation.

In addition to being easy to use, we believe we have the lowest fees - and you’re welcome to compare us with others!

Total fees per donation: 6.9% + $0.30



CROWFUNDING MADE EASY

What makes Piggybackr so easy to use?

We’ve designed Piggybackr to make crowdfunding easy for everyone. We make team fundraising particularly easy, but you’re welcome to raise funds as an individual. We focus on the most important aspects of fundraising, with clear help, and include everything you need from emailing prospective donors to tracking gift fulfillment.

Our platform includes:



FUNDRAISER QUESTIONS

How do I change the deadline for the end of my fundraiser or end my fundraiser early?

You can always edit your fundraiser’s deadline but only within 3 days of the current day. We don’t advise you to make your deadline shorter as it takes time to raise funds and many donors may have been waiting closer to the end of the fundraiser to make their donation. We also setup reminders for all team members in the last week.

You can’t change the fundraiser to end earlier than 3 days from the current date but if you need to immediately stop accepting donations for any reason, you have the ability to suspend it immediately.

I’m raising money for a nonprofit. Do my donors receive tax forms?

We do not send out official letters on your behalf. All donors receive receipts that could be used to inform them when they file taxes and as a receipt for a charitable donation. If you provide nonprofit information in the Nonprofit tab of your fundraiser, we will include the following language in automatic thank you emails that also indicate the amount of the donation:

This receipt confirms that you have made a donation in the amount of $X to [Nonprofit Organization] with a tax-exempt EIN: [EIN #]


GETTING FUNDS

How do I get paid?

We require you to setup your bank account before launching your fundraiser so that any donations are placed into an account specific to you. You will need to verify your identity for both fraud protection and for compliance with the Patriot Act.

Online donations typically take 2-3 business days to clear before they are available for you to get paid out.

When do I get paid?

Your funds are automatically deposited to your bank account 3-5 business days after the end of your fundraiser to allow your donations to clear credit card processing.

Can I get paid sooner?

You can manually (on your own) request payouts of available funds prior to the end of the fundraiser but there is a $2 fee per payout. We’d encourage you not to do this unless you absolutely need the funds. The fee is from our credit card processor so we can’t eliminate it, but realize you may need funds before the end of the fundraiser.

Can I get my donations deposited into an organization or business bank account?

Yes, but you would still have to provide individual identification to verify your identity as a representative of that account for fraud and compliance reasons. You do not necessarily need to be an official representative of that business account.

What type of tax documentation might I receive?

We do not send out tax documentation but our payment processor is required to send out a 1099-K to report transactions. For individuals, these are typically not reported as income if they are a gift. For organizations, you would utilize this information to report donations. For more information about the 1099-K, please visit the IRS Website



PARTNERSHIPS

I’m interested in supporting or sponsoring fundraisers, creating a partnership with Piggybackr, or collaborating with your parent company Future Bright.

That’s not a question, but you can reach us at partnerships @ futurebright.co and we’re happy to discuss potential opportunities.


ABOUT US

Who are you?

We’re mission-driven entrepreneurs based in the U.S. with experience in education, nonprofits, and community service. Piggybackr itself has a long history of supporting fundraisers for schools and after-school programs and was founded in 2012. Our company name is Future Bright LLC. Our parent company also runs other mission-driven crowdfunding platforms so that we can help keep our fees as low as possible!

We believe in enabling everyone, including children and youth, the opportunity to secure resources to achieve their goals. Piggybackr was built from the beginning to educate and make crowdfunding more easily accessible.

We were recognized by the Points of Light Foundation as a startup with the "greatest impact potential" in 2014 at the Conference on Volunteering and Service.

We’ve also been recognized in both national and local press (see below).

Do you have a press kit?

Sure, you can contact us at press @futurebright.co and we’ll set you up.

Have you had any press coverage?

We’ve recently been focused on re-launching our latest version but had a lot of great press coverage earlier in our history. We’re focused on keeping our costs lean, while continuing to improve the platform, to keep our fees as low as possible!

We’re excited about our new platform and will be promoting both Piggybackr and, more importantly, your fundraisers!



SELECTED PRESS

08/19/15
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Important Crowdfunding Campaign Launched to Raise Money for Three Team USA Inline Speed Skaters

02/03/15
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Are You Picking the Best Charity? How to Tell

07/28/14
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How crowdfunding helps engage donors you wouldn’t attract in other ways

01/08/14
Edutopia Logo
Raise Money For Your School Using Crowdfunding

11/04/13
Good Logo
Inspiring Young People to Lead with Our Crowdfunding Platform

07/09/13
She Knows Parenting Logo
Piggybackr Crowdfunding for Youth

07/03/13
Forbes Logo
Kids Learn To Raise Money for Causes Using Crowdfunding

06/17/13
U.S. News and World Report Logo
Crowd Funding Tips for College Students

06/08/13
Entrepreneur Logo
From Powering Businesses to Empowering Kids

05/22/13
EdSurge Logo
Crowdfunding Tips for Students and Schools

05/21/13
SF Chronicle Logo
Piggybackr Helps Kids Fundraise Online

04/26/13
MAKE Logo
PiggyBackr, a "Kickstarter for Kids," Launches

04/18/13
BusinessWeek Logo
Crowdfunding for Kids

04/18/13
PopSugar Logo
5 Inspiring "Kid-Starter" Fundraising Projects on Piggybackr

04/17/13
The Wall Street Journal Logo
Piggybackr Gives Kids a Kickstarter of Their Own

04/17/13
VentureBeat Logo
Piggybackr helps kids crowdfund for causes they believe in

04/17/13
TechCrunch Logo
Piggybackr Launches Its ’Kickstarter For Kids’ To Let Youth Get In On The Crowdfunding Wave