FAQs

For a step-by-step overview of how Piggybackr works, check out our How It Works page.

1. What are your users saying?

"I just really want to thank you... I don't think we would have been able to do this on this large scale without Piggybackr because this really gave us a cohesive way to fundraise and motivate all our team members."

- Sarah T, President of Society of Women in Science, UC Berkeley Chapter

"Piggybackr got our kids do more than they've ever done before!"

- Trooper Johnson, Coach & Paralympian, 9 Gold Medals - His middle school team raised $5,000

"OH MY GOD Thank You so much!!! Thank You for your help!"

- L. C., age 15 - Got 2 corporate sponsors in 1 week

"James raised 5x what he normally does. If every kid on the team does 5x more than they have ever done before, you know you'd have new uniforms, new floors, new equipment, whatever!"

- Carla B, Parent whose son exceeded his fundraising goal by 520%

"Before using Piggybackr, I was lost when it came to fundraising, but with the resources, I learned how to write a personalized email, a press release, and figured out what people to target. I would recommend Piggybackr to any teen who is trying to fundraise."

- Nick E, age 19 - Raised $1,450 to fund his dream study abroad trip

"Our students really felt connected to the fundraising experience with Piggybackr. Unlike product-based fundraisers, the students liked being able to create their own product and market themselves."

- Ms. E, School Principal - Empowered 30+ middle school students to learn 21st century skills

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2. Why should I use Piggybackr?

Piggybackr provides young people with the tools to reach more supporters, learn how to fundraise, and maximize their potential to raise capital.

  • Learn How - Perform tangible tasks and utilize our resources.
  • Get Motivated - Earn points through effort, level up by applying skills.
  • Raise More - Involve friends, family, and businesses with a click.
  • Team Up - Work together with your team.

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3. How does fundraising on Piggybackr actually work? What do we sell?

With Piggybackr, your team doesn't sell products or ask for cash. Instead you ask for online contributions via email and social media networks. In return, we encourage you to give supporters sponsorship value (anything from a simple Thank You note to displaying their logo on your team T-shirt). We help teams create meaningful sponsorship packages with a few clicks of a button.

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4. What kind of fundraisers do you support?

Our mission is to empower and support young people working towards realizing their goals. Some examples include raising money for sports, science, school supplies, student clubs, service trips, charity, or even entrepreneurial ideas.

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5. How long does it take to set up?

Setting up a fundraiser takes less than 5 minutes. Everything is online and can be accessed with a computer at home or school!

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6. How do you ensure integrity of fundraisers?

Our fundraisers are designed for young people, parents, and teachers to work together to raise money from their personal networks and communities. Supporters choose to give to fundraisers they know or believe in, only then do others start giving. We rely on some level of social proof.

Supporters are encouraged to do their own background research and give at their own risk.

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Piggybackr is a for-profit. We are committed to empowering awesome young people and their teams, not just registered 501(c)3s to raise money.

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8. What does the name mean?

Piggybackr pronounced "piggyback-er" alludes to piggybacking off each other — the image of helping and supporting one another. "Piggy" is also a common reference to money, and "backer" represents someone who supports someone else. Add in a dash of effort + fun, drop the "e", and you have Piggybackr!

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9. What is your story?

Piggybackr was inspired by one simple story: CEO and Co-Founder Andrea's then 11-year-old sister wanted to raise money to save the rainforest by selling bracelets for $1. Instead, with some help, she created a website for her fundraiser, raised hundreds of dollars, and learned how to use technology to take action and achieve big things.

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10. How do I join or learn more?

11. How old are users on Piggybackr?

Piggybackr is designed for easy and safe use for young people ranging from elementary school to college. Fundraisers under 13 years-old can participate after getting consent from a parent or legal guardian.

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12. Is my personal information safe?

Yes, we take privacy and data security very seriously. Piggybackr is a secure, PCI-compliant website. We partner with third party payment providers Wepay and Authorize.net to securely process your donations, and have a SSL certificate from RapidSSL.

Piggybackr will not sell, rent, or trade your personal information to anyone outside of Piggybackr. We also provide an anonymous donation option. For more details, please read our Privacy Policy.

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13. How much does it cost to use Piggybackr?

Setting up a fundraiser is free and requires 0 upfront costs. We just charge 5% + credit card fees per donation you receive. No hidden fees.

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14. What is PiggyBackr?

Piggybackr is crowdfunding platform for young people. We help you learn how to raise money for your teams, projects, and causes online. You could call us crowdfunding for kids. It's easy, effective, and fun. Perfect for nonprofit, school, after-school, or even project-based fundraising.

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15. Is it safe for folks under 13? Is Piggybackr Safe?

Adult Supervision

Kids under 13 can fundraise on PiggyBackr. However, they have to get their parent's electronic approval before they can launch their pages.

Information Shown on Their Pages

The only information that shows up on a person's fundraising page is their name, information they share about their fundraiser, and a related picture or video. Parents of users under age 13 are given full responsibility to review this information before anything is posted to the internet. Please read the Privacy Policy if you have further questions.

Parents Review Fundraisers

Parents can edit and review their kid's fundraising page and account information at any time.

Restricted Communication

Although most fundraiser supporters are people from your direct network, there is no way for individuals viewing the page to directly communicate with the child. Only supporters who have given to the fundraiser may leave a comment on the page when they give. The supporter is identified by first and last name and the contents of their message is public.

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1. How can I monitor team members' fundraising progress on Piggybackr?

It is important to both monitor and motivate your team members' fundraising program. Piggybackr makes it easy for team leaders to watch the progress of their team members with the “Manage Team” function. On your “Manage Team” page you can: invite more team members, poke and send email or text messages to your team members, and view/sort your team members by money raised, number of donations, number of emails sent, effort points. You can also download a spreadsheet of your team member information on the “Manage Team” page.

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2. Can I edit or delete an update I posted?

To delete an update you've posted, hover over the update you wish to remove, and click the red “x” at the top right hand side of the update. When you click this “x” and confirm the action, you're update post will be deleted.

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3. Can I edit or delete an update posted by one of my team members?

Our mission at Piggybackr is to empower young people to raise support for their teams, communities, and causes. One of the ways we do this is by giving our users the power and privilege to create their own fundraising pages, write their own emails, and post updates. If you see one of our users posting inappropriate content, please do let us know. Our job is to ensure Piggybackr continues to be a safe, fun, and effective fundraising platform.

For our users that are 13 and under, a parent or guardian must approve their child's fundraising page before it is published. Parent or guardians of children 13 and under can also log on to Piggybackr at any point to edit their child's fundraising page.

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4. I made a typo or mistake in writing the note that accompanied my donation

You are not able to change the note you wrote when you donated on Piggybackr. However, if *really* embarrassed, contact us at support@piggybackr.com and we'll see what we can do.

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5. How do I share my Piggybackr fundraiser on Facebook, Twitter, Pinterest, and Tumblr?

On each Piggybackr fundraising page there are buttons just above the “About” section that you can click to share the fundraising page on the corresponding social network. Users can also “re-post” their Piggybackr updates to Facebook, Twitter, Pinterest, and Tumblr. However, anyone under 13 is blocked from social media.

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6. Is it possible to refund a donation?

Get in touch with us at support@piggybackr.com and we'll see what we can do.

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7. When should my fundraising deadline be?

The ideal length of an online fundraiser is 4 weeks. With this amount of time your fundraising team members will stay motivated and excited to fundraiser. If your fundraiser is running much longer than 6 weeks, you may find your team feeling burnt out on the fundraising process. Our advice is to spend 1-2 weeks preparing your Piggybackr fundraising page and your fundraising team, and then spend 4 weeks reaching out to your extended network to fundraise.

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8. Who sends the thank you notes and sponsorship rewards to the donors after a fundraiser?

Piggybackr asks team leaders to set sponsorship levels and provide donor rewards in creating the team fundraising page. After the fundraiser is over, the team leader is responsible for providing the appropriate thank you gifts to the donors. The only donor reward Piggybackr takes care of for you is “Logo on Website” – when someone donates at the required “Logo on Website” level, Piggybackr automatically asks them for their logo, which will then appear on your team's fundraising pages, and your fundraising emails.

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9. How do I make my own sponsorship reward on Piggybackr?

When the team leader is setting the appropriate sponsorship rewards for each donation level, there is an option to select “A Surprise Gift.” You are also able to write a description for each donation level – which is the perfect place to describe the sponsorship reward you'll provide.

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10. Does Piggybackr accept checks or cash?

You can enter the checks and/or cash you receive, so they appear on your PiggyBackr page. PiggyBackr does not receive checks/cash on your behalf, so we do not take any transaction fee from offline donations.

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11. How do I send emails to show people to see my PiggyBackr page?

You can send emails from within your own email account, but we recommend you send emails within PiggyBackr. We allow you to save email templates, include an awesome “Click here” button in your emails, and see who donated as a result of your emails. Here's how you send emails with PiggyBackr:

  • Get email addresses - You can copy and paste email addresses into the white box, or you can download your contacts from Gmail or Yahoo.

  • Click the blue "Add" button - This will add the new contacts you just entered into your PiggyBackr address book. You will see these new contacts in green text below the "Add" button.

  • Decide who you want to email - Check the boxes next to the names of the people you want to email. You can select all your contacts, or go down the list checking individual boxes (you can also delete emails from your address box by pressing the grey "Delete Selected" button at the bottom.

  • Click the orange "Next" button - Now time for you to write your email to these contacts.

To help you remember: as long as you've checked boxes next to the people you'd like to email, your email will go out to them.

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12. How do I see who donated?

Sometimes supporters will choose to give anonymously. But you can still see their email and mailing address so you can say “thank you!”

When you are logged into your Piggybackr account, go to your Dashboard or “Home.” Next to your picture you will see a blue button that says “Go To Donations.”

From this page, you can sort your donations, mark whom you've thanked, and download mailing address information (click “Download CSV” at the bottom of the page).

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13. Where can I see a summary of donations?

To see a summary of all your donations, go to your Dashboard or “Home” and click the blue "Go To Donations" button just to the right of your picture.

From this page, you can sort your donations, mark whom you've thanked, and you can also download a donation summary (click “Download CSV” at the bottom of the page).

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14. How do I enter offline donations (checks or cash) I receive for my fundraiser?

To enter donations you receive from checks or cash: sign into your PiggyBackr account and go to your Home dashboard. You will see a blue button (to the right of your picture) that says “Go To Donations.” When you click this button, you will see a summary of your donations, and at the bottom, there will be the option for you to enter your offline support. – yes!

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15. Do you have to be invited in order to donate to a fundraiser?

Anyone can donate to a fundraiser on PiggyBackr (as long as the fundraising deadline hasn't passed). Our fundraisers love when people outside of their immediate friends and family donate – we do too!

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16. Is my donation on PiggyBackr

Every fundraiser on PiggyBackr is different. Only donations made to legally registered 501c3 non-profits may be eligible for donors to claim as tax deductible. Many of the projects on PiggyBackr are personal fundraisers, so cannot offer tax-deductible donations.

If a project is eligible for tax-deductible donations, this will be touted on the fundraising page. If you have questions about tax deductions, please contact the fundraiser.

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17. What happens if the student or group doesn't raise their fundraising goal on PiggyBackr? Will they lose the donations like on Kickstarter?

With PiggyBackr you keep the donations that are made to you, even if you don't reach your goal. PiggyBackr takes 5% + credit card fees on all donations.

If your team raises less than a total of $50 online, you are not eligible to receive funds via check; any funds will be refunded to donors.

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18. How do I get my donations?

Piggybackr has teamed up with WePay to process your donations and withdrawals. Click here for our complete Wepay guide.

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19. Here's how you select people to send your emails to in PiggyBackr:

  • Get email addresses - You can copy and paste email addresses into the white box, or you can download your contacts from Gmail or Yahoo.

  • Click the blue "Add" button - This will add the new contacts you just entered into your PiggyBackr address book. You will see these new contacts in green text below the "Add" button.

  • Decide who you want to email - Check the boxes next to the names of the people you want to email. You can select all your contacts, or go down the list checking individual boxes (you can also delete emails from your address box by pressing the grey "Delete Selected" button at the bottom.

  • Click the orange "Next" button - Now time for you to write your email to these contacts.

To help you remember: as long as you've checked boxes next to the people you'd like to email, your email will go out to them.

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20. Can I have the mailing addresses of my donors?

You can download a summary of all your donations, which includes the mailing addresses of your supporters. Go to your Dashboard or “Home” and click the blue “Go To Donations” button to the right of your picture.

On this page, you'll see most of your donor information, but not mailing addresses. Scroll down to the bottom of this donation summary, and you'll see blue text that reads “Download CSV.” When you click this text, your computer will save a copy of your donors' information, which will include mailing addresses.

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21. How can I offer tax-deductible donations to my supporters?

Only donations made to legally registered 501c3 non-profits may be eligible for donors to claim as tax-deductible.

And please keep in mind: many non-profits can only offer tax-deductible donations to supporters that give directly to the non-profit.

If you use Wepay to receive your PiggyBackr donations, and you have registered your nonprofit on Wepay, then the supporter does give directly to the fundraiser. If you decide to receive your donations via check from PiggyBackr, then the supporter does not give directly to the fundraiser – they give via PiggyBackr.

If you can offer tax-deductible donations to your supporters, then it is your (the fundraiser's) responsibility, to tell their donors the non-profit tax ID number. This can be done several ways:

  • Write your tax ID information in your “About” section.

  • “Post an update” to your PiggyBackr page, and check the box that emails the update to all donors.

  • Email your donors within your own email account. You can download all donor information from PiggyBackr: on your Home dashboard, click on “Go To Donations,” at the bottom of this page you'll have the option to “Download CSV.”

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